Our Managed IT Services model – encompassing our shared Service Desk and Managed Security offerings – provides advanced 24×7 support, accessible from a single point of contact (SPOC) for clients across the globe.
Managed IT Services
Reduce operating costs, decrease risk, and improve governance and compliance.
Technology Managed Services
Our Services Desk offers a multi-channel (telephone, email, chat, web), multi-lingual SPOC that delivers exceptional IT support for application, desktop, network, connectivity, and security issues, using best-in-class (ITIL-compliant) processes and supporting technologies.
- 24×7 Service Desk
- IT Customer Service and Ticketing Solution
- Level 2 and First Call Resolution (FCR)
- Incident Management Delivery
- Identity and Access Management
- Infrastructure Monitoring and Management
- Proactive Monitoring of Critical Equipment and Circuits
- Incident Management Engagement
- Security Operations Center
- Fully- or Co-managed IT Security Operations Center
- Threat Management through Real-time Monitoring and Log Correlation Analysis
- SLA-driven Security Incident Response
- Vulnerability Assessment and Penetration Testing
- Business Applications Management
- Applications Development Support
- Managed Application Support
- Vendor Management for Technology Implementations
- Architecture and Technology Implementations
- IT Security Bootcamp
- Practical Remedies Against Real Attacks Being Thrown at Today’s Networks
Managed Security Services
Our IT security teams provide 24×7 monitoring of threats and vulnerabilities, continuously analyzing your organization’s IT security status, and providing incident management and resolution through our centralized Security Operations Center (SOC).
We supply proactive services with detailed incident analyses – including scope and severity identification – and deliver practical remedies and actionable recommendations, along with detailed post-incident reports, collaborating closely with you all the way.
- Real-time Monitoring/Management
- Aggregate Logs
- Aggregate Data
- Coordinate Response and Remediation
- Reporting
- Executives
- Auditors
- Security staff
- Incident Response
- Incident Scope and Severity Identification
- Escalation Management
- Incident Management and Events Logging
- Post-incident Analysis
- Forensics
- Investigation
- Post-mortem Reporting
- Vulnerability Management
- Vulnerability Detection
- Remediation Planning and Monitoring
- Post Remediation Scan and Review
