Inspiro@Home

Flexibility when you need it.

As people around the world navigate the uncertainties brought by the COVID-19 pandemic, global businesses are realigning their CX strategies to conform to the ‘new normal’.

Inspiro@Home, our scalable and secure at-home solution, is designed to help brands address current business continuity gaps and build their overall CX resiliency. Our blended approach combines the flexibility of an at-home workforce with the proven capabilities of our on-site customer champions in delivering uninterrupted, awesome customer experiences.

 

Why you should consider Inspiro@Home as part of your CX strategy:

 

Cost Savings 

Cost reduction of at least 20% compared to the traditional brick-and-mortar delivery model

 

Security

Secure business platform that includes remote agent monitoring, two-factor security and data encryption

 

Scalability

Blended approach allows for more agile staffing, enabling us to ramp faster during peak seasons

 

Operational Excellence

Proven recruitment, training, quality and workforce management expertise ensure consistent results

 

Business Continuity

Designed to minimize disruptions to your operations in times of natural disasters or health pandemics

 

Robust Support for Hybrid Teams

Whether they’re working at home or from one of our brick-and-mortar deliver centers, employee management suite provide a seamless experience for all our agents.

  • People Experience Suite covers Recruitment, Onboarding, Attendance, and Payroll
  • Talent Management Suite covers Learning and Performance Management
  • Collaboration and Productivity Tools

 

Real-time Support for Remote Teams

Inspiro@Home runs on a secure and PCI-DSS compliant platform

  • Workforce Management for remote teams
  • Cloud-based vulnerability management and data recovery
  • Desktop as a Service (DaaS) with Thinscale
  • Cloud-based data loss prevention (DLP) software
  • Two-Factor Authentication for VPN

Onshore, nearshore, or offshore, we’ve got you covered.

At Inspiro, we’re proud to have played a huge role in making our Philippine homebase a destination of choice for global outsourcing. Today, wherever you are in the world, we’ve got the technology and the teams to give you the support you need, with a network of 30,000 customer champions across North America, Latin America, Australia, and Asia.

Always on, always ready

No matter where and when your customers want to interact, our global network is ready and equipped to engage and delight your customers.

Help us help you.

Find out now how we can get you in on getting great!