Inspiro’s Voice Biometrics solution makes caller authentication seamless. This means no more complicated, time-consuming, and frustrating traditional authentication processes like PINs, passwords, or security questions. Instead, our high-standard speech recognition technology authenticates callers based on their unique physical voice characteristics, defined by the length of their vocal tract, vocal chords and gender, along with behavioral characteristics like enunciation, emphasis, tempo, and accent.
This form of authentication requires 15 to 45 seconds less time than answering questions, seriously reducing average handling time – and customer frustration. That translates into massive savings, improved operational efficiencies, and customer satisfaction.
