Master of Seasonal Ramps

Our proven scalability allows us to align with our clientsʼ sales, order and customer contact volumes. We have mastered the science of ramping up to an average of 20x the steady state levels while exceeding KPIs. Throughout the years, we have built a robust onboarding processing to support seasonal staffing requirements from capacity planning, talent acquisition, training and all the way to production.

Hiring Strategy

We believe that with the right people in place, half the battle is won. Our robust recruitment process—covering profiling, sourcing, screening, selection, and job offer—ensure that we hire the right employees based on experience, education, and communication skills. The process may be customized to fit niche profiles.

Recruitment Stages

Plan

Defining the agent profile

Source

• Leads generation
• Onsite and offsite recruitment activities

Assess

• Candidate profiling
• Language, typing, and comprehension assessments
• Technical assessment
• Final interview

Hire

• Job offer
• Discussion of job requirements

Onboarding

• New employee orientation
• Custom scenario-based training programs covering language and product knowledge
• Continuous soft skills training based on QA evaluation during nesting

By the Numbers