Master of Seasonal Ramps

Inspiro

Master of Seasonal Ramps

Our proven scalability allows us to align with our clientsʼ sales, order and customer contact volumes. We have mastered the science of ramping up to an average of 20x the steady state levels while exceeding KPIs. Throughout the years, we have built a robust onboarding processing to support seasonal staffing requirements from capacity planning, talent acquisition, training and all the way to production.

Hiring Strategy

We believe that with the right people in place, half the battle is won. Our robust recruitment process—covering profiling, sourcing, screening, selection, and job offer—ensure that we hire the right employees based on experience, education, and communication skills. The process may be customized to fit niche profiles.

Recruitment Stages

Plan

Defining the agent profile

Source

Assess

Hire

Onboarding

By the Numbers

Inspiro

Lorem ipsum

Inspiro
Inspiro
Inspiro
Inspiro

Media

US Direct Satellite Broadcast Provider

•   18 years partnership
•   First and only outsource partner covering entire customer lifecycle


Customer Care

Sales Support Technical Support Back Office Automation

Telecoms

Philippines’ Leading Wireless Provider

Pioneered email & social media services support for client’s 70 million subscriber base


Customer Care

Sales Support Technical Support Social Media Back Office

Automation

Travel and Hospitality

Largest Retail Travel Outlet in Australia

•   57% improvement in abandon rate
•   10 point increase in voice and email service level
•   75% productivity improvement, with 56% organic growth


Customer Care

Sales Support Social Media Back Office Automation

Banking and Financial Services

Largest Bank in the Philippines

Increased sales conversion from 7% to 32% in just two years


Customer Care

Sales Support Social Media Back Office Automation

Technology

Australian Domain Registrar

Reversed negative Net Promoter Score (NPS) from -46.81% to +34.67 in just six months


Customer Care

Sales Support Technical Support Social Media Back Office

Automation

    Contact Us