Inspiro Wins Globee® in the 8th Annual 2021 Sales and Customer Service Excellence Awards

Inspiro Wins Globee® in the 8th Annual 2021 Sales and Customer Service Excellence Awards

Inspiro named Gold Globee® Winner in the Customer Service & Support Management Team of the Year category

Manila, Philippines, 28 July 2021. Inspiro announced today that The Globee® Awards, organizers of world’s premier business awards programs and business ranking lists, has named Inspiro a Gold award winner in the 8th Annual 2021 Sales and Customer Service Excellence Awards. These prestigious global awards recognize achievements in sales, service, support, and business development from all over the world.

The annual Sales and Customer Service Excellence Awards are industry and peer international competition honoring achievements in disciplines that create the best customer experience for business successes everywhere. 

Inspiro was recognized in the Customer Service & Support Management Team of the Year category for its successful 19-year partnership with a leading connectivity company and being the first and only outsourced provider supporting the Client’s entire customer lifecycle.

All sales, customer service & support, business development, and professional services individuals, teams, departments, and organizations private or public, corporations, for-profit, and nonprofits, large, medium, and small to startups, associations, vendors and government organizations worldwide are eligible to enter.

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2021 award winners.

Yuji Hamamoto, Inspiro President and CEO is extremely proud of Inspiro’s latest achievement: “This recognition from Globee Awards is a testament to Inspiro’s dedication to its clients and their customers. We believe in nurturing long-term partnerships, as well as, providing excellent customer experience, and our global team was able to demonstrate it here, showcasing the value we bring to the table.”

Sales and Customer Service Excellence Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing

“Continuing to raise the bar higher for standards in sales and customer service are key to customer success,” said San Madan, co-President at Globee Awards. “Effective customer success strategy can lead to higher business growth.”

See the complete list of 2021 winners here: Globee Awards website.


About the Globee Awards 

Globee Awards are conferred in eleven programs and competition: the CEO World Awards®, the Consumer World Awards®, The Customer Sales & Service World Awards®, the Globee® International Best in Business Awards, the Golden Bridge Awards®, the Cyber Security Global Excellence Awards® and Security World Awards, the IT World Awards®, One Planet® American Best in Business Awards, the Globee® Employer Excellence Awards®, the Globee® Corporate Communications & Marketing World Awards, and the Women World Awards®. Honoring organizations of all types and sizes and the people behind their success, the Globee Awards recognize outstanding achievements and performances in businesses worldwide. Learn more about the Globee Awards at

twitter @globeeawards #globeeawards #SalesandServiceawards

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

All trademarks belong to their respective owners. 

Inspiro wins Gold Stevie® in 2021 Asia-Pacific Stevie Awards

Manila, Philippines, 13 May 2021.  Inspiro was named the winner of a Gold Stevie® Award for Innovation in Customer Service Management, Planning & Practice in the eighth annual Asia-Pacific Stevie Awards.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 19 years.

Nicknamed the Stevies for the Greek word for “crowned,” the winners will be celebrated during a virtual (online) awards ceremony on Wednesday, 14 July.  

Awarded with a Gold Stevie for Innovation in Customer Service Management, Planning & Practice, Inspiro was recognized for its implementation of various CX resiliency and productivity initiatives, including a successful transition to a hybrid operations model, during these unprecedented times.

Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

“The eighth edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Gallagher. “The organizations that won this year have demonstrated that they have continued to innovate and succeed despite the COVID-19 pandemic, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our virtual awards ceremony on 14 July.”

Inspiro President and CEO Yuji Hamamoto hails the latest achievement: “This award is a testament to our global employees’ unwavering commitment to innovation and excellence, which our client partners and their customers have consistently recognized us for. Last year was challenging, but we managed to thrive by taking care of our employees, our clients and their customers, as well as fast-track our digital transformation initiatives. Today, we are more than ready for the challenges of our new normal.”

Details about the Asia-Pacific Stevie Awards and the 14 July awards ceremony, and the list of Stevie Award winners, are available at Asia-Pacific Stevie Awards website


About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

About the Stevie® Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors and partners of the 2021 Asia-Pacific Stevie Awards include Adobo Magazine, PR Newswire Asia, and the Korea Business Communicators Association.

Inspiro Customer Service Team Named Winner In American Business Awards®

Coeur d’Alene, Idaho, May 5, 2021.  Outsourcing specialist, Inspiro was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® 

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. 

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be virtually presented to winners during a live event on June 30, 2021.

Judges lauded Inspiro for their accomplishments in the past two years, such as the back-to-back I.T. Vendor of the Year (2019 & 2020) and maintaining highest Customer Satisfaction (CSAT) scores, with 1,700 full-time employees handling majority of the call volume for its client partner. Specific comments include “great customer service starts from the inside”. “The various awards and accolades for the team indicate the quality of work done by the Inspiro team”. “Congrats on everything you have achieved over the years and the way your team was able to respond and maintain at a high level during the pandemic”.

This year’s Stevie Awards garnered a record number of 3,800 nominations from companies in virtually every industry in the U.S.A.

More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“Congratulations to our U.S. team. This award is a testament to our culture of providing excellent service to our partners,” said Yuji Hamamoto, President, and Chief Executive Officer, Inspiro. “It is with great honor to receive the award alongside esteemed organizations recognized in the Stevies.”

Details about The American Business Awards and the list of 2021 Stevie winners are available at   

Inspiro Enables Remote Workforce of 3,000 Agents with Windows Virtual Desktop (WVD)

With Microsoft Technology, Inspiro quickly transformed to empower employees and continue providing the highest standard of service 

Inspiro, the outsourcing specialist, recently joined hands with Microsoft to integrate cloud-based desktop services and servers into its operations, providing their remote workforce with innovative tools to continue delivering excellent customer service throughout the pandemic. 

With COVID-19, the company was faced with the urgent need of enabling their existing employees to work remotely. In addition, they also needed to expand their workforce by an additional 2,000 to 3,000 agents to meet growing customer needs. But at the time, their IT infrastructure lacked the capacity to support the necessary changes, with most of their machines and devices running on physical servers and lacking a virtual desktop infrastructure (VDI).  

To quickly ensure business continuity, Inspiro looked to other options, such as desktop-as-a-service (DaaS), which would enable their agents to use company-issued devices or personal devices for work.  

After evaluating viable scenarios and providers in the market, Inspiro opted to engage Microsoft and their Windows Virtual Desktop (WVD) solution, a Microsoft Azure-based remote desktop to enhance operational capacity. In addition, they also chose Microsoft Teams for employee communication, collaboration, and engagement. 

Inspiro chose Microsoft after a three-month evaluation of available cloud providers due to the ease of provisioning, operation, and DaaS maintenance.  

“We chose Microsoft Azure because it is more cost-effective, offers our company more flexibility and scalability, and provides our agents with more productivity while using WVD,” said Mark Mistal, Chief Information Officer, Inspiro.  

“We used Microsoft Teams as the primary communications channel during the deployment and implementation phases of the engagement. Microsoft also provided Teams training and support to Inspiro employees to strengthen remote collaboration”, added Mistal. 

“Training was an insightful discussion as it led to a deep dive on how Teams can help in the day-to-day tasks, organizing meetings, and conducting training, among many others,” said Rom Saldivar, Senior Manager for IT Operations. 

Since adopting these solutions, Inspiro has enjoyed a successful deployment with approximately 1,900 Windows Virtual Desktop machines provisioned for its agents in the Philippines and the United States. The solution deployed further boosted client confidence as the company met its ramp target. It also resulted in 99.99 percent uptime in reliability. 

Microsoft’s solutions are now part of the company’s daily business operations. WVD is utilized to support clients worldwide, with Microsoft Teams as the primary communications platform for collaboration and more.  

Inspiro has decided to make their work-from-home arrangement permanent with the company’s successful transformation, even after the pandemic passes. In addition to DaaS and Microsoft Teams, the company is currently looking at other opportunities to streamline operations using Microsoft’s different toolsets.

About Microsoft 

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

About Inspiro 

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction. 

Inspiro is owned by Relia, a member of Japan’s Mitsui Group. 

Source: Inspiro Enables Remote Workforce of 3,000 Agents with Windows Virtual Desktop (WVD) – Microsoft News Center Philippines

Inspiro Announces CEO Succession Plan

January 7, 2020. Manila, Philippines. Inspiro announced today a yearlong CEO succession plan that will culminate on April 1, 2020 when President & CEO Mr. Maulik Parekh will step aside to give way to Mr. Yuji Hamamoto. Mr. Parekh will continue to serve as an advisor to the Inspiro board starting April 2020.

“For the past nine months, we have worked closely with Maulik on the succession plan, including the appointment of his successor, and foster process to further drive Inspiro’s growth. We are grateful to Maulik for staying on as CEO after Relia acquired Inspiro in October 2016 and helping us integrate two entities, as well as kick-start synergy efforts. Over the years, he has built a stellar leadership team, cultivated loyal client relationships and created an award-winning culture. With this leadership change, we remain committed to building on this strong foundation for future growth. We are also glad that Maulik has agreed to stay on as an advisor to the Board starting April 2020”, said Mr. Shinya Imai, chairman of Inspiro.

“Over the last 10 years, we have more than quadrupled the value of the company, expanded its horizons to Americas and Australia, and won over 90 awards. This was only possible because of our valued clients who deeply believed in us and supported us as well as our talented and hard-working employees who never failed to shine even in the most challenging situations. As the company embraces a new year and a new decade, I am confident that Inspiro will continue to excel and achieve greater heights in the years to come. I will continue to work closely with Yuji over the next three months for a smooth transition of responsibilities”, Mr. Parekh said.

Mr. Hamamoto has been an Executive Director and a Chief Strategy Officer for the company since November 2018. He has also been an international executive with Mitsui & Co., Ltd., and for the last 29 years has extensively led major businesses in telecommunications and IT across the Americas, EMEA and APAC regions.

Inspiro offers multi-language, omnichannel solutions, covering the full customer engagement lifecycle. The company prides itself on earning decades-long partnerships with some of the biggest international names in industries like media and entertainment, telecommunications, travel and hospitality, retail and ecommerce, banking and financial services, insurance, technology, and energy and utilities. Inspiro is a wholly-owned subsidiary of the Japan-based Relia Group.

About Inspiro Relia Inc.

Inspiro is a pioneering Philippine leader in customer relationship management outsourcing, delivering multi-lingual solutions that cover the full customer engagement lifecycle to leading global and local clients.    

About Relia, Inc.

Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support – such as contact center, field operation, and web marketing – services for Japanese blue-chip companies and multi-national enterprises. Known as Moshi Moshi Hotline until October 2015, Relia, Inc. is listed on the Tokyo Stock Exchange.

About Mitsui & Co., Ltd.

Mitsui & Co., Ltd is one of the world’s most diversified general trading and investment companies, with interests in Iron & Steel Products, Mineral & Metal Resources, Infrastructure Projects, Integrated Transportation Systems, Chemicals, Energy, Food Resources, Food Products & Services, Consumer Services, IT & Communication Business and Corporate Development. Mitsui operates across140 offices in 65 countries, utilising its global operating locations, networks and information resources to multilaterally pursue business.

Contact Center Inspiro Cited for “Corporate Excellence”

December 1, 2020. Manila, Philippines. Outsourcing specialist, Inspiro announced today it earned the prestigious “Corporate Excellence” Award from the Asia Pacific Enterprise Awards (APEA) 2020. Inspiro is the only Philippine-based contact center company named in the celebrated category. The Corporate Excellence Award is given to companies that demonstrated effective organizational capability to deliver consistent business results during this unprecedented year.

APEA is an award recognition program recognizing entrepreneurial and organizational excellence. APEA honors business leaders and organizations who have shown outstanding performance and tenacity in developing successful businesses while embracing social responsibilities that come with leadership. Even in difficult times, these organizations have remained committed and aligned to their employees, stakeholders, as well as their organizational purpose and values.

“During such turbulent times. It can be tempting to forego social responsibility for a business model that focuses solely on the bottom line,” said Richard Tsang, President at Enterprise Asia. “What we have to realize is that today having a purpose and building a sustainable, profitable business go hand in hand.”

Richard added, “In this situation of crisis, people – consumers, investors, everyone, are looking for inspiration and leadership now more than ever. Without standing for something, you can’t inspire or lead. It is purpose-driven companies that are proving more resilient and also leading the way forward.”

“We accept this recognition with great pride and excitement,” said Yuji Hamamoto, President & CEO of Inspiro. “We are deeply honored to be given this award, especially at this challenging time. This year is quite overwhelming, while we prioritized the safety and welfare of our employees, we remained focused yet agile while serving our clients and their customers”, concluded Mr. Hamamoto.


About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations.  We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia Inc., a member of Japan’s Mitsui Group.

About Asia Pacific Enterprise Awards

Launched in 2007, the Asia Pacific Enterprise Awards is the region’s most prestigious awards for outstanding entrepreneurship, continuous innovation, and sustainable leadership. The Award provides a platform for companies and governments to recognize entrepreneurial excellence, hence spurring greater innovation, fair business practices and growth in entrepreneurship. As a regional award, it groups together leading entrepreneurs as a powerful voice for entrepreneurship and serves as a by-invitation only networking powerhouse. The program has grown to encompass 14 countries and markets all over Asia.

For further information, visit

Inspiro outshines its workforce management capabilities with WorkGenda

Manila, Philippines – Outsourcing specialist Inspiro has selected WorkGenda, a next-generation SaaS Workforce Management Optimization solution, for managing and optimizing its contact center operations.

WorkGenda enables Business Process Outsourcing companies to optimize and automate their Workforce Management processes by using advanced algorithms and embedded AI technology. The solution provides full support for all steps of the Workforce Management process, forecasting with AI technology, capacity management, automated scheduling, intraday management, and time registration, resulting in significant savings on operational costs.

“There are three major considerations on why we chose WorkGenda. The first two – efficiency in capacity planning and improve operational performance enable us to help our clients provide an exceptional experience for their customers. The third consideration is the most important one for our organization – employee satisfaction. With a growing number of agents working from home, WorkGenda helps our employees strike a balance between work and home necessities”, said Rommel Regino, Global Head, Operations & Sales at Inspiro.

In the context of the current COVID-19 pandemic, WorkGenda provides additional functionality for enabling contact centers businesses to run a rotational scheme between working-in-office and working-at-home. The new normal requires non-intrusive methods of monitoring employees’ activities, as well as reliable real-time communications facilities between managers and employees. WorkGenda has leading-edge technologies onboard, allowing its users to fulfill all these needs of the new normal.

Costi Manda, CEO of Power2Media – the software company that engineered and owns WorkGenda ( – concludes; “By selecting WorkGenda as the base for its operations, Inspiro chooses for innovation and operational excellence to serve its customers best. We proudly wish Inspiro a warm welcome to our international customer base. Together we will power up to exceed Inspiro’s expectations and bolster its ambitions”.

About WorkGenda

WorkGenda ( is a next-generation Workforce Management Optimization solution enabling seamless automation and optimization of the Workforce Management processes. Through its scientific approach combined with state-of-art technologies, WorkGenda provides unchallenged performances.

WorkGenda is a SaaS software solution developed and wholly-owned by Power2Media, headquartered in Amsterdam, the Netherlands.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

Inspiro Invests in a Digital Candidate Experience to Expand its Talent Pool

The outsourcing specialist is revolutionizing the way it engages with candidates in the age of social distancing

Manila, Philippines — Inspiro, a global leader in customer experience management, is leveraging automation and conversational AI to improve its candidates’ experience. The company, which offers contact center services and automation solutions, adapted the same technologies used to improve customer experience in the talent acquisition arena.

“We anticipate an increase in our virtual hiring activity in this age of social distancing. We are delighted to have a Recruitment Automation Platform that makes it easier to communicate between job seekers and our Talent Acquisition team. Conversations are better with the use of any messaging app, allowing for accessibility and convenience. This improved applicant recruitment process is consistent with the positive experience we offer our clients, their customers and our employees,” said president & CEO, Mr. Yuji Hamamoto, 

“Immediacy is an integral part of a delightful candidate experience, now more than ever. We’re thrilled to partner with Inspiro as they leverage automation to engage with their candidates in innovative ways, starting meaningful conversations at scale, and giving every candidate a chance to be heard,” added Max Armbruster, Talkpush CEO.

The move comes at a time of rapid change in employee candidate expectations and a radical shift towards digital experiences. With the new norm, Inspiro wanted to promote a safe, secure, and efficient job application process.

Inspiro’s Talent Acquisition team designed the new fully digital candidate experience to encourage remote work further, partnering with Talkpush to build a conversational AI which enables personalized messaging at scale while answering candidate questions instantly from any location.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

About Talkpush

Talkpush is the leading recruitment automation platform. Hiring is about starting conversations, and Talkpush is on a mission to level up the recruitment experience. The way people communicate is ever-changing, and talent acquisition needs to change with it. We empower candidates by getting their voices heard, and we delight recruiters with technology that lets them talk directly with the right talent faster.

Inspiro Partners with PeopleStrong Alt in Creating Positive Employee Experiences for its Global Workforce

Inspiro is a leading Business Process Outsourcing (BPO) provider with a global network of 32,000 employees across the United States, Nicaragua, Japan, China, Vietnam, Thailand, and the Philippines. They are known for integrating the best of people, technology, and operational excellence in creating awesome customer experiences. Inspiro has helped some of the world’s leading brands across various industries – so well that several client partners have been with them for decades.

The recent pandemic has introduced new challenges to the business. Having employees to work from home effectively and efficiently became business critical. Their on-premises legacy system (HRPro) has grown with them for the past 15+ years but that came to an abrupt stop as people can no longer come into the office. On top of that new business’ requirements and employees’ needs are growing faster than before. Ability to scale and deploy fast is impossible with a legacy system.

These combined factors accelerated their need to quickly identify a replacement that is future proof.

That came in the form of PeopleStrong Alt as it has the ideal combination of simplicity, agility, engagement, and high ROI.

“In PeopleStrong, we found a partner that would allow us to combine our people and technology initiatives in a well-integrated HR platform, with a global reach, and responsive support. From a cradle-to-grave lifecycle, we wanted to create an unforgettable and consistently positive experience for both candidates (applicants) and employees by having an integrated platform that we can deploy across geographies, fast. At the pace we are growing, we wanted a partner who will grow with us and take our employee experience to the next level,” said Ms. Glendale Aldor, Vice President for HR Core Business Services in Inspiro.

Ankur Sehgal, the Regional Director at PeopleStrong added, “We are excited to onboard Inspiro on PeopleStrong’s integrated employee experience platform. In these pandemic times, PeopleStrong’s Mobile-first (remote work enabled) HCM solution will help Inspiro elevate their employee experience on a single unified multi-country platform. We look forward to partnering with Inspiro on their Digital HR transformation journey in creating a scalable, people focused, analytics driven culture focused on defining the New Code of Work.”

Hazel Camacho, Vice President for Talent Acquisition in Inspiro shared,” We chose PeopleStrong over the other partners primarily because of its track record, leadership team, product features and cost effectiveness. What impressed me the most is their high level of customer-orientation, flexibility, and high degree of adaptability in supporting the nuances of our hiring operations and service requirements. With AltRecruit supporting our talent acquisition infrastructure, we can realize the vision of transforming talent acquisition to a solid virtual interface, therefore creating new W.O.W (ways of working) in hiring.

PeopleStrong will be working intimately with Inspiro to put their employees at the centre of everything they do to retain their talents. Not simply just enabling them during this volatile and rapidly evolving landscape but also to better empower them to maximise their potential. Thus, putting Inspiro in the best position for company and employee success together.

About PeopleStrong

PeopleStrong is Asia’s leading Work and HR Technology company, headquartered in India. With almost a million users from 350+ enterprises across industries, PeopleStrong impacts the people productivity and experience agenda of enterprises and accelerates their journey towards the #NewCodeofWork. PeopleStrong’s product suite includes next-gen applications in the space of HR Technology (Talent Acquisition, Human Capital Management, Talent Management), Productivity, Analytics and Platform. Known for its penchant to innovate, PeopleStrong has many firsts to its name, the recent one being the application of Machine Learning in Recruitment (through Match Making) and Employee Experience (through Asia’s first HR Chatbot Jinie). PeopleStrong is the first company in the space to be successfully assessed on SSAE18 and recently won the prestigious CIO’s Choice Award for Talent Management on Cloud.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

Source: Inspiro partners with PeopleStrong Alt in creating positive employee experiences for its global workforce

COVID-19 Advisory for Philippine-based Employees

As we face growing threats of coronavirus and other health hazards, we are proactively working hard and smart to ensure that we continue to keep our environment safe and secure for our team.

Following the protocols of Occupational Health and Safety (OHS), here are the things that we have put in place:

  • Cleaning, sanitizing and disinfecting of all surfaces and objects 3x a day (after every shift). The process also includes cleaning all air conditioner filters.
  • Availability of sanitizer hand rub dispensers in prominent and high-traffic areas.
  • Availability of face masks for those who develop runny nose or cough at work.
  • Availability of soap and paper tissue in our toilets.
  • Mandatory temperature check of all employees and visitors entering our premises.
  • Availability of isolation rooms in all our delivery centers.
  • Security and Medical site personnel well-briefed and ready to assist upon discovery/report of sickness while in our premises.
  • Encouraging the use of technology to collaborate and discuss. While clients, partners, and vendors are welcome to work in our premises, we discourage social guests to visit our sites.

 As we need to work together, here are the simple steps you can help:

  • Avoid touching one’s eyes nose or mouth. Keep your hands in your pocket while in public places.
  • Avoid unprotected contact with sick people.
  • Wash your hands with soap and running water. Use alcohol-based sanitizer.
  • Check your temperature twice a day. 
  • Let your site HR know of your travel plans, avoid places where you may be at a higher risk of illness, comply with instructions from local authorities to keep you safe. Upon return monitor for cough and fever. 
  • Call your supervisor when:
    • You have mild cough or low-grade fever (37.3C)
    • You have a family member who is sick.
    • Suspicion of exposure to PUIs (Person Under Investigation) 

In the event that we find ourselves with possible exposure to the virus, we will:

  • Extend immediate assistance for the employee to get proper medical attention to test, monitor (and treat) those who have been exposed.
  • Report and work closely with designated health officials to conduct a risk assessment in our workplace.
  • Inform employees and visitors of possible exposure and guide them on the next steps.
  • Strictly follow protocol from government and health officials to contain the spread of the virus in our facilities.

We will remain vigilant and proactive in making sure that we protect and prioritize your safety and welfare. Your leadership team will keep you posted on advisories in the coming days to guide us best in overcoming the threat of the virus.

As one family, let our values of TEAM is MoRE carry us through these challenging times. 

We can always count on each other for support.