We are proud to announce that our affiliate Relia will be merging with KDDI Evolva, a wholly owned subsidiary of KDDI, to establish Altius Link, a contact center service and IT solutions provider.
Operating from 1 September 2023, Altius Link is poised to develop a digital BPO (Business Process Outsourcing) business, encompassing both contact centers and back offices, on a domestic and international scale by leveraging the combined customer bases of Relia and KDDI Evolva. Altius Link aims to be a leader in the digital BPO industry by utilizing technological capabilities such as AI to drive innovation and achieve greater efficiency in outsourced operations.
Excited about the role that Altius Link can play in digital BPO, President Takashi Amino and Vice President Hajime Wakatsuki recently shared their goals for the firm and how they hope to achieve them.
Aiming for heights with digital BPO, toward a trusted partner
🔹Amino: Altius Link aims is to become a leading digital BPO company. Our goal goes beyond simply digitalizing our operations – we want to explore how much we can achieve through digitalization. I believe that an area with huge potential is CX Design. This means discovering how we can create even better experience for customers. This is our main focus, and a big part of our business strategy is working to deliver value through enhanced customer service in this digital era.
🔹Wakatsuki: We believe that enhancing customer experiences will provide crucial support to our clients as well as contribute to the growth of their businesses. Beyond just taking on business processes outsourced by our clients, we will also utilize data gathered through these processes to revolutionize customer contact points and propose solutions that can also improve their marketing and sales activities. This is our vision for Altius Link.
The strength of Altius Link lies in the company’s ability to utilize the flexibility and responsiveness provided by 58,000 employees with a diverse range of skillsets. By combining the assets and capabilities of Relia and KDDI Evolva while also working with our parent companies KDDI, Mitsui & Co. and other affiliated group companies, we look to develop one-stop, team-based solutions for every business aspect, from upstream to downstream processes.
🔹Amino: Altius Link will always aim higher and think beyond conventional assumptions about customer service. We will go above and beyond to provide services and value to our clients to ensure the continued evolution of customer service.
🔹Wakatsuki: We are excited to take on the challenge of revolutionizing digital BPO business models for better customer service and to contribute to the growth of our clients and partners’ businesses. We look forward to having our clients onboard as Altius Link embarks on this new journey!
Interested to learn about the origin and meaning behind the name ‘Altius Link’?