Inspiro Wins 2023 Gold Stevie® Award for Customer Service Management

MANILA, Philippines, March 14, 2023 — CX outsourcing leader Inspiro earned a coveted Gold Stevie Award® in 2023’s Customer Service Management Team of the Year category.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

“I couldn’t be prouder of our management team,” commented Inspiro President and CEO Yuji Hamamoto. “They’re among the most tenured in an industry where attrition is a constant challenge. So they can nurture passion and dedication in our global employees, enabling us to support our clients and their customers with exceptional service.”

More than 2,300 nominations—from organizations of all sizes and virtually every industry across 49 nations and territories—were considered in this 17th annual competition. Winners were determined by the average scores of more than 170 professionals worldwide.

“The nominations we received illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller.

“This award validates our resolve to prioritize people,” Hamamoto continued. “In today’s business, customer experience is a prime differentiator. We are honored to receive this testament to our culture of excellence and malasakit (genuine care and concern), a commitment we have upheld for decades. We continue to develop and deliver on behalf of our steadfast client-partners.”

Winners were announced during a gala event attended by more than 400 professionals worldwide at Caesars Palace in Las Vegas, Nevada, on Friday, March 3.

About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations within the Relia Group network, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Relia — a Japan’s Mitsui Group member — Inspiro is the CX outsourcing leader, with decades of experience and decades-long client partnerships. We design and deliver customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

Inspiro Wins Three International Business Stevie® Awards

MANILA, PHILIPPINES – September 7, 2022 – Outsourcing specialist Inspiro triumphed in 2022’s 19^thAnnual International Business Awards® (IBAs), garnering three Bronze Stevie® wins: Customer Service Team of the Year, Management Team of the Year, and Company of the Year.

The IBAs are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations.

In the Customer Service Team category, Inspiro’s 20-year client partnership wowed judges: “I am amazed [at] how Inspiro managed to support their client’s operations, without compromising productivity, during tough times. A truly reliable partner… Inspiro has built a solid relationship, putting customers and employees front and center.”

Judges also lauded the management group for their “great teamwork” and the strong growth they have helped bring to the company “during challenging times.”

In the Company of the Year category, judges said, “Inspiro is an outstanding organization, with a clear and concise strategy for growth and development, [as well as] extensive evidence of continued excellence in customer service, client care, and numerous high-profile achievements, setting the standard across their industry.”

“These awards are a testament to our culture of excellence and malasakit” (genuine care and concern),which our client partners, their customers, and our employees have commended us for,” remarked Inspiro president and CEO Yuji Hamamoto. “Our continued success comes from nurturing our people, prioritizing growth and innovation, and implementing strategies to enhance the delivery of our services.”

The 2022 IBAs received entries from organizations in 67 nations and territories. Stevie Award winners were determined by the average scores of more than 300 executives worldwide, who participated in the judging process through June and July.

Winners will be celebrated at the first live IBA awards ceremony since 2019, a gala banquet at London’s InterContinental London Park Lane Hotel on Saturday, October 15.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. They deliver multilingual, end-to-end, value-driven customer experience solutions for the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group. For more information, visit www.inspiro.com.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, the American Business Awards®, the International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Inspiro Wins Two Gold Globee® Awards

MANILA, Philippines – May 30 2022 – Outsourcing specialist Inspiro earned two Gold Globee® wins — for Operations Leadership of the Year and Customer Service and Success Executive Team of the Year—in the 9^th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards.

The Sales, Marketing, Customer Success, and Operations Awards are part of the world’s premier recognitions program, honoring industry-wide and peer achievements of individuals, teams, departments, organizations, products, and services. More than 50 judges from around the world, representing a wide spectrum of industry experts, determined the award-winners.

Rommel Regino, Inspiro’s Head of Global Operations and Sales, garnered the Operations Leadership of the Year nod for: contributing to the company’s growth in both existing and new markets, spearheading its rapid transition from brick-and-mortar to work-from-home operations, and instituting programs toward improving employee experience, digital transformation, and sustainability. As a board member of the Contact Center Association of the Philippines, he is also an influential BPO leader, championing greater inclusivity and equal representation for all industry players.

Inspiro’s Global Operations Team — Ricelle Matti, JP Meris, Stanley Dy, Aly Antonio, Suzanne Bascara, Phoebe Magsino-Erni, JC Deada, and Rommel Regino — was named the Customer Service and Success Executive Team of the Year, for outstanding work and leadership that helped propel the company’s growth, amid the challenging global business environment of the last two years. Through their exceptional care of clients, customers, and employees, Inspiro still managed to: increase client revenues, win new logos and achieve record growth in existing accounts, expand capabilities to new verticals, and reach 70% onsite operations by 3Q 2021.

Inspiro President and CEO Yuji Hamamoto expressed his hearty thanks to the Globee Awards for the recognition, as well as congratulations to the Global Operations Team, saying, “You truly exemplify Inspiro’s culture of excellence and malasakit. Your genuine care and concern — for all our employees, our clients, and their customers — have brought and will continue to bring rich rewards, not just for our company, but all the communities in which we operate and serve.”

About the Globee Awards

Globee Awards are conferred in nine programs and competitions: the American Best in Business Awards, Business Excellence Awards, CEO World Awards®, Cyber Security Global Excellence Awards®, Disruptor Company Awards, Golden Bridge Awards®, Information Technology World Awards®, Sales, Marketing, Customer Success, & Operations Awards, and Women World Awards®. Learn more about the Globee Awards at https://globeeawards.com

About Inspiro

Inspiro is the outsourcing specialist, with access to a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

Inspiro Drives Philippine BPO Forward through Ambitious Partnership with Microsoft

Inspiro taps Microsoft Philippines to fast-track its digital transformation initiatives. Present during the MOU signing were key executives from both companies, namely: (L-R) Malou Talosig, BPO Lead for Microsoft Philippines; Elizabeth Pangan, Director, Enterprise Commercial Business at Microsoft Philippines; Ricelle Matti, Senior Vice President, Digital Solutions and Corporate Planning at Inspiro; May Dizon, Senior Vice President, Marketing and Corporate Communications at Inspiro; Peter Maquera, Chief Executive Officer at Microsoft Philippines; Yuji Hamamoto, President and Chief Executive Officer at Inspiro; Rey Segaya, Jr., Vice President, IT Service Management at Inspiro; Rommel Regino, Head of Global Operations and Sales at Inspiro; and Lorenzo Tañedo, Director, Small, Medium & Corporate Business at Microsoft Philippines.

Manila, Philippines, 24 May 2022. Inspiro, a leading Business Process Outsourcing (BPO) provider in the Philippines, recently partnered with Microsoft to create innovative solutions, transform employee and customer experience, and open new lines of business.

The Philippines makes up 10-15 % of the global BPO market, with a national workforce of approximately 1.3 million workers. This sector generates about 9% of the country’s annual GDP. As one of the country’s leading BPO players, Inspiro’s investments in digital transformation aim to elevate its services and establish its Philippine operations as a center of excellence for the industry.

“Our digital roadmap is driven by evolving client requirements, the changing technological landscape, and the need to stay ahead of the competition,” said Yuji Hamamoto, Inspiro’s president and chief executive officer. “We look to Microsoft for guidance and support to fast-track implementation of our roadmap, keeping our clients and our CX agents at the core of our digital transformation.”

Through this partnership, Inspiro will gain access to Microsoft’s industry-leading technology innovations, services, and expertise, transforming and co-developing solutions to improve customer engagement, employee empowerment, operational optimization, and product transformation – all part of Inspiro’s three-year digital transformation program.

*Peter Maquera and Yuji Hamamoto signing the MOU*

Inspiro has been operating in the Philippines for 20 years, with centers in Luzon and Visayas, powered by a workforce of over 14,000 people, delivering value-driven CX (customer experience) solutions to global brands and multinationals. Its initial efforts aim to deploy platform solutions that provide CX agents with greater flexibility, better internal collaboration, and improved performance.

“The BPO industry is a key economic driver for the Philippines, one that’s put our nation on the global stage, providing people and businesses all over the world with critical services and hundreds of thousands of Filipinos with jobs,” said Peter Maquera, chief executive officer of Microsoft Philippines. “As we look toward continued economic recovery in the post-pandemic world, digital transformation and innovation have become absolutely necessary. Every organization needs to adapt to the realities of tomorrow – a ‘tomorrow’ in which technology will play a key role. We are committed to bringing the full stack of our technology to empower Inspiro and every organization in the country to achieve their digital ambitions.”

The partnership will focus on four key areas of empowerment:

Improve average handling time and accelerate speed to market
Strengthen competitive positioning
Boost revenue growth and create new revenue streams
Raise employee productivity and engagement, and mitigate attrition

Microsoft will employ robotics process automation, data warehouse modernization, app modernization, and security to enable Inspiro’s desired outcomes.

At the onset of the COVID-19 pandemic, Inspiro quickly shifted its operating model to work-from-home, ensuring its people were healthy and safe. The company deployed Windows Virtual Desktop and utilized Microsoft Teams to enable a remote workforce of more than 3,000 agents to ensure business continuity and sustain operations.

Inspiro has access to a global network of 32,000 employees and operations across Asia, North America, Latin America, and Australia.

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About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

About Inspiro

Inspiro is the outsourcing specialist with access to network of 32,000 customer champions across 51 strategic locations. The company delivers multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro Wins Gold Stevie® in 2022 American Business Awards®

COEUR D’ALENE, Idaho, May 17, 2022 (GLOBE NEWSWIRE) — Outsourcing specialist Inspiro won the Gold Stevie^® as Customer Service Team of the Year in the 20^th Annual American Business Awards^®, from a field that encompassed nearly 4,000 nominations from organizations of all sizes and virtually every industry, in a wide range of categories.

“The profile of your company is outstanding,” said one of the judges, “and the… service you provide is amazing. Your statistics are positive. You deserve the award.” Said statistics include a three-year streak as I.T. Vendor of the Year (2019-2021) and consistent highest Customer Satisfaction (CSAT) scores supporting a key client’s newly-acquired business.

“This recognition is significant to us, as we celebrate 20 years of partnership with our client,” said Inspiro president and CEO Yuji Hamamoto. “It’s an honor to work with a partner that shares our same commitment to always strive for excellence and put people front and center. Over the years, we’ve supported each other and seen both companies learn and grow.” Today, Inspiro supports three of the client’s brands, with 2,000 full-time employees across the enterprise.

Nicknamed ‘the Stevies’ for the Greek word meaning ‘crowned,’ the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Monday, June 13.

Details about The American Business Awards and the list of 2022 Stevie winners are available at www.StevieAwards.com/ABA.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, Inc., a member of Japan’s Mitsui Group.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries from organizations in more than 70 nations each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.

Inspiro Wins Double Honors in 2022 Asia-Pacific Stevie Awards

Cited for Innovation in Customer Service & Business Services

MANILA, Philippines, April 28, 2022 (GLOBE NEWSWIRE) — Inspiro, the outsourcing specialist, announced today that it was named winner in two award categories in the ninth annual Asia-Pacific Stevie Awards. Inspiro received honors in Innovation in Customer Service Management, Planning & Practice, and Innovative Management in Business Product & Service Industries categories.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 20 years.

Nicknamed the Stevies for the Greek word for “crowned,” the winners will be celebrated during a virtual (online) awards ceremony on Wednesday, 29 June.

Inspiro was awarded a Silver Stevie® in the Innovation in Customer Service Management, Planning & Practice category for championing various CX improvement initiatives and spearheading automation programs for a key client. The company also won a Bronze Stevie® in the Innovative Management in Business Product & Service Industries category for its best-in-class hybrid training solution.

President and CEO Yuji Hamamoto celebrates the wins: “We are honored to be part of this year’s esteemed roster of winners. These awards are a testament to our culture of excellence and innovation and our global employees’ unwavering dedication to providing excellent service. We share this recognition with our clients who trust us to bring new ideas that will elevate the service and experience for their customers.”

Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

“The ninth edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Miller. “The organizations that won this year have demonstrated that they have continued to innovate and succeed despite the COVID-19 pandemic, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our virtual awards ceremony on 29 June.”

Details about the Asia-Pacific Stevie Awards and the 29 June awards ceremony, and the list of Stevie Award winners, are available at https://Asia.Stevieawards.com.

Inspiro wins in Top Workplaces in Asia Award 2021

Manila, Philippines, 9 September 2021. Inspiro announced it was named among the “Top Workplaces in Asia” from the Asia Corporate Excellence & Sustainability Awards 2021 (ACES), organized by MORS Group. The award is the second citation received by the company from the group following its “2015 Top Company To Work in Asia” recognition.

The award recognizes companies that take on a people-centric approach and demonstrate a strong commitment towards employee empowerment and enrichment.

Inspiro was cited following its “culture of care.” The company advocates malasakit, the Filipino word for genuine care and compassion. This culture permeates in the conducive environment it built for its employees, providing personal and professional growth across its global network in the Asia-Pacific region, North America, Latin America, and Europe. Specifically, the company was lauded for its learning and development culture, environmental practices, and inclusive employment strategies.

“There are three things that we focused on since the start of this global pandemic:

the health and safety of our employees,
our continuing CX operations support our global clients and their customers, and
the assistance extended to help those most in need of our communities.

With these priorities, I am proud to share that we remained true to our culture of malasakit given the challenges we face as a company.”, concluded Yuji Hamamoto, President, and CEO, Inspiro.

Shanggari Balakrishnan, Chief Executive Officer, MORS Group, said, “Inspiro’s people-centric policies have it one of the most laudable corporations reviewed this year. The efforts it has made to build a business from its people have paid off well in the trial of fire that was the COVID-19 pandemic.

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About Inspiro

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

Contact:

Raymond Boholano
Vice President, Marketing and Corporate Communications
Inspiro
raymond.boholano@inspiro.com

Inspiro Wins Globee® in the 8th Annual 2021 Sales and Customer Service Excellence Awards

Inspiro named Gold Globee® Winner in the Customer Service & Support Management Team of the Year category

Manila, Philippines, 28 July 2021. Inspiro announced today that The Globee® Awards, organizers of world’s premier business awards programs and business ranking lists, has named Inspiro a Gold award winner in the 8th Annual 2021 Sales and Customer Service Excellence Awards. These prestigious global awards recognize achievements in sales, service, support, and business development from all over the world.

The annual Sales and Customer Service Excellence Awards are industry and peer international competition honoring achievements in disciplines that create the best customer experience for business successes everywhere.

Inspiro was recognized in the Customer Service & Support Management Team of the Year category for its successful 19-year partnership with a leading connectivity company and being the first and only outsourced provider supporting the Client’s entire customer lifecycle.

All sales, customer service & support, business development, and professional services individuals, teams, departments, and organizations private or public, corporations, for-profit, and nonprofits, large, medium, and small to startups, associations, vendors and government organizations worldwide are eligible to enter.

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2021 award winners.

Yuji Hamamoto, Inspiro President and CEO is extremely proud of Inspiro’s latest achievement: “This recognition from Globee Awards is a testament to Inspiro’s dedication to its clients and their customers. We believe in nurturing long-term partnerships, as well as, providing excellent customer experience, and our global team was able to demonstrate it here, showcasing the value we bring to the table.”

Sales and Customer Service Excellence Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing

“Continuing to raise the bar higher for standards in sales and customer service are key to customer success,” said San Madan, co-President at Globee Awards. “Effective customer success strategy can lead to higher business growth.”

See the complete list of 2021 winners here: Globee Awards website.

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About the Globee Awards

Globee Awards are conferred in eleven programs and competition: the CEO World Awards®, the Consumer World Awards®, The Customer Sales & Service World Awards®, the Globee® International Best in Business Awards, the Golden Bridge Awards®, the Cyber Security Global Excellence Awards® and Security World Awards, the IT World Awards®, One Planet® American Best in Business Awards, the Globee® Employer Excellence Awards®, the Globee® Corporate Communications & Marketing World Awards, and the Women World Awards®. Honoring organizations of all types and sizes and the people behind their success, the Globee Awards recognize outstanding achievements and performances in businesses worldwide. Learn more about the Globee Awards at https://globeeawards.com

twitter @globeeawards #globeeawards #SalesandServiceawards

About Inspiro

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

www.inspiro.com

All trademarks belong to their respective owners.

Inspiro wins Gold Stevie® in 2021 Asia-Pacific Stevie Awards

Manila, Philippines, 13 May 2021. Inspiro was named the winner of a Gold Stevie® Award for Innovation in Customer Service Management, Planning & Practice in the eighth annual Asia-Pacific Stevie Awards.

Nicknamed the Stevies for the Greek word for “crowned,” the winners will be celebrated during a virtual (online) awards ceremony on Wednesday, 14 July.

Awarded with a Gold Stevie for Innovation in Customer Service Management, Planning & Practice, Inspiro was recognized for its implementation of various CX resiliency and productivity initiatives, including a successful transition to a hybrid operations model, during these unprecedented times.

Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

“The eighth edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Gallagher. “The organizations that won this year have demonstrated that they have continued to innovate and succeed despite the COVID-19 pandemic, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our virtual awards ceremony on 14 July.”

Inspiro President and CEO Yuji Hamamoto hails the latest achievement: “This award is a testament to our global employees’ unwavering commitment to innovation and excellence, which our client partners and their customers have consistently recognized us for. Last year was challenging, but we managed to thrive by taking care of our employees, our clients and their customers, as well as fast-track our digital transformation initiatives. Today, we are more than ready for the challenges of our new normal.”

Details about the Asia-Pacific Stevie Awards and the 14 July awards ceremony, and the list of Stevie Award winners, are available at Asia-Pacific Stevie Awards website.

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About Inspiro

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

About the Stevie® Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.

Sponsors and partners of the 2021 Asia-Pacific Stevie Awards include Adobo Magazine, PR Newswire Asia, and the Korea Business Communicators Association.