Aiming for Heights with Digital BPO, Toward a Trusted Partner

We are proud to announce that our affiliate Relia will be merging with KDDI Evolva, a wholly owned subsidiary of KDDI, to establish Altius Link, a contact center service and IT solutions provider.

Operating from 1 September 2023, Altius Link is poised to develop a digital BPO (Business Process Outsourcing) business, encompassing both contact centers and back offices, on a domestic and international scale by leveraging the combined customer bases of Relia and KDDI Evolva. Altius Link aims to be a leader in the digital BPO industry by utilizing technological capabilities such as AI to drive innovation and achieve greater efficiency in outsourced operations.

Excited about the role that Altius Link can play in digital BPO, President Takashi Amino and Vice President Hajime Wakatsuki recently shared their goals for the firm and how they hope to achieve them.

Aiming for heights with digital BPO, toward a trusted partner

🔹Amino: Altius Link aims is to become a leading digital BPO company. Our goal goes beyond simply digitalizing our operations – we want to explore how much we can achieve through digitalization. I believe that an area with huge potential is CX Design. This means discovering how we can create even better experience for customers. This is our main focus, and a big part of our business strategy is working to deliver value through enhanced customer service in this digital era.

🔹Wakatsuki: We believe that enhancing customer experiences will provide crucial support to our clients as well as contribute to the growth of their businesses. Beyond just taking on business processes outsourced by our clients, we will also utilize data gathered through these processes to revolutionize customer contact points and propose solutions that can also improve their marketing and sales activities. This is our vision for Altius Link.

The strength of Altius Link lies in the company’s ability to utilize the flexibility and responsiveness provided by 58,000 employees with a diverse range of skillsets. By combining the assets and capabilities of Relia and KDDI Evolva while also working with our parent companies KDDI, Mitsui & Co. and other affiliated group companies, we look to develop one-stop, team-based solutions for every business aspect, from upstream to downstream processes.

🔹Amino: Altius Link will always aim higher and think beyond conventional assumptions about customer service. We will go above and beyond to provide services and value to our clients to ensure the continued evolution of customer service.

🔹Wakatsuki: We are excited to take on the challenge of revolutionizing digital BPO business models for better customer service and to contribute to the growth of our clients and partners’ businesses. We look forward to having our clients onboard as Altius Link embarks on this new journey!

Interested to learn about the origin and meaning behind the name ‘Altius Link’?

Click here to find out more!

Inspiro Triumphs with Three Stevies at the2023 International Business Awards®

Manila, Philippines – 18 August 2023 – Inspiro, the global CX outsourcing leader, was recognized for its outstanding achievements in three categories at the 20th Annual International Business Awards®. Inspiro was awarded the prestigious Silver Stevie® for Customer Service Executive of the Year, Customer Service Team of the Year, and Best Business Technology Pivot.

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations. The 2023 IBAs received entries from organizations in 61 nations and territories.

Rommel Regino, Inspiro’s Chief Operations and Sales Officer, was named Customer Service Executive of the Year for his exemplary leadership in driving the company’s global operations and business development efforts. The judges lauded Rommel for his “well-rounded approach to digital transformation and agent empowerment”, as well as his “unwavering dedication to customer service improvement.”

Inspiro was also honored in the Best Customer Service Team of the Year category for its over 20 years of providing excellence and innovation to an anchor client. Judges were “inspired” by the team’s “dedication to continuously drive improvements and ensure they deliver nothing but the best to the partnership.”

Lastly, Inspiro was recognized in the Best Technology Pivot category for its digital transformation program designed to improve customer and agent experiences and drive operational efficiencies. Judges commended Inspiro’s “commitment to digital transformation” that resulted to “significant improvements in agent performance, client satisfaction, and cost reduction.”

Yuji Hamamoto, Inspiro’s President and CEO, is extremely proud of the team’s achievements. “At Inspiro, we consistently go above and beyond to prioritize the well-being of our employees, foster strong partnerships, enhance customer experiences, and embrace innovative technologies. We are honored and grateful for this recognition of our accomplishments.”

More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 230 executives worldwide who participated in the judging process in June and July.

“Nominations to the IBAs get better every year, and this year’s class of Stevie winners is the most impressive yet,” said Stevie Awards president Maggie Miller.

Winners will be celebrated during a gala banquet at the Cavalieri Waldorf Astoria Hotel, in Rome, Italy on Friday, 13 October.

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

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About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations within the Altius Link network, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Altius Link, Inspiro is the CX outsourcing leader, with decades of experience and decades-long client partnerships. We design and deliver customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

Contact:

Raymond Boholano
VP, Marketing and Corporate Communications
raymond.boholano@inspiro.com

Inspiro Wins Two Gold Globee® Awards

MANILA, PHILIPPINES – May 11, 2023 – CX outsourcing leader Inspiro earned two prestigious Gold Globee® wins in 2023’s 10th Annual Globee Awards.

Renowned as the world’s leading business awards and ranking, the Globees® honor outstanding individuals, teams, and departments in sales, marketing, customer service, and operations.

“We are honored to be once again recognized in the Customer Service and Success Executive Team of the Year category,” said Inspiro CEO and president Yuji Hamamoto. “This consecutive win revalidates our team’s commitment to providing the best CX for our client’s customers.”

Having also triumphed in the Innovation in Contact Center category, Mr. Hamamoto added, “Our team has worked tirelessly to develop cutting-edge strategies that drive value even more, serving our employees, clients, and their customers better than ever. This award is a testament to our determination to keep pushing the envelope. We constantly innovate and improve.”

Globee Awards president San Madan congratulated all the 2023 winners, saying, “Your hard work, dedication, and innovative strategies have set the standard for excellence in your field. You deserve this recognition for your outstanding achievements and contributions to your industry. We are inspired by your commitment to raising the bar and driving success.”

About the Globee Awards
The Globee Awards present recognition in nine programs and competitions, including Globee® Awards for American Business, Globee® Business Awards, Globee® Awards for Cybersecurity, Globee® Disruptor Awards, Golden Bridge Awards®, Globee® Awards for Information Technology, Globee® Awards for Leadership, Globee® Awards for Sales, Marketing, Service, & Operations, and Globee® Awards for Women In Business. For more information on the Globee Awards, visit https://globeeawards.com.

About Inspiro
Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Relia, Inspiro is the outsourcing CX leader with decades of experience and decades-long client partnerships. The company designs and delivers customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

CX LEADER INSPIRO WINS TWO STEVIE® AWARDS

MANILA, PHILIPPINES – 18 April 2023 – Customer experience (CX) specialist Inspiro earned a coveted Gold Stevie® Award for Innovation in Customer Service Management, Planning & Practice, and a Bronze Stevie® for Innovative Use of Technology in Customer Service.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 21 years.

Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in February and March.

According to one of the judges, “Inspiro’s two-decade partnership with their client is impressive, and their accomplishments, over the past two years alone, demonstrate their dedication to providing exceptional customer service… Inspiro’s commitment to talent management, training, and continuous learning makes them a valuable partner for the client’s customer lifecycle needs.”

“[The] essential components of the DX platform – Strategy, People, Technology, and Analytics – work together to enhance agent and customer experiences, as well as operational efficiencies,” another judge commented, citing the positive impact of Inspiro’s digital experience initiative.

“These awards are important markers as we adopt innovative technologies and processes in our contact center operations,” said Inspiro President and CEO Yuji Hamamoto. “I’m proud that our team continues to evolve and adapt to meet the ever-changing expectations of customers. By spearheading innovative programs, we stay ahead of the curve and provide exceptional value.”

More than 800 nominations from across the region were considered in this year’s 10th annual Asia-Pacific Stevie Awards, with winners to be celebrated at a virtual event on June 27. Details about the ceremony, awards, and winners are available at http://Asia.Stevieawards.com.

About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations, we connect companies with customers any time, everywhere, just about effortlessly.

About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors and partners of the 2023 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.

Inspiro Wins 2023 Gold Stevie® Award for Customer Service Management

MANILA, Philippines, March 14, 2023 — CX outsourcing leader Inspiro earned a coveted Gold Stevie Award® in 2023’s Customer Service Management Team of the Year category.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

“I couldn’t be prouder of our management team,” commented Inspiro President and CEO Yuji Hamamoto. “They’re among the most tenured in an industry where attrition is a constant challenge. So they can nurture passion and dedication in our global employees, enabling us to support our clients and their customers with exceptional service.”

More than 2,300 nominations—from organizations of all sizes and virtually every industry across 49 nations and territories—were considered in this 17th annual competition. Winners were determined by the average scores of more than 170 professionals worldwide.

“The nominations we received illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller.

“This award validates our resolve to prioritize people,” Hamamoto continued. “In today’s business, customer experience is a prime differentiator. We are honored to receive this testament to our culture of excellence and malasakit (genuine care and concern), a commitment we have upheld for decades. We continue to develop and deliver on behalf of our steadfast client-partners.”

Winners were announced during a gala event attended by more than 400 professionals worldwide at Caesars Palace in Las Vegas, Nevada, on Friday, March 3.

About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations within the Relia Group network, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Relia — a Japan’s Mitsui Group member — Inspiro is the CX outsourcing leader, with decades of experience and decades-long client partnerships. We design and deliver customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

Inspiro Wins Three International Business Stevie® Awards

MANILA, PHILIPPINES – September 7, 2022 – Outsourcing specialist Inspiro triumphed in 2022’s 19^thAnnual International Business Awards® (IBAs), garnering three Bronze Stevie® wins: Customer Service Team of the Year, Management Team of the Year, and Company of the Year.

The IBAs are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations.

In the Customer Service Team category, Inspiro’s 20-year client partnership wowed judges: “I am amazed [at] how Inspiro managed to support their client’s operations, without compromising productivity, during tough times. A truly reliable partner… Inspiro has built a solid relationship, putting customers and employees front and center.”

Judges also lauded the management group for their “great teamwork” and the strong growth they have helped bring to the company “during challenging times.”

In the Company of the Year category, judges said, “Inspiro is an outstanding organization, with a clear and concise strategy for growth and development, [as well as] extensive evidence of continued excellence in customer service, client care, and numerous high-profile achievements, setting the standard across their industry.”

“These awards are a testament to our culture of excellence and malasakit” (genuine care and concern),which our client partners, their customers, and our employees have commended us for,” remarked Inspiro president and CEO Yuji Hamamoto. “Our continued success comes from nurturing our people, prioritizing growth and innovation, and implementing strategies to enhance the delivery of our services.”

The 2022 IBAs received entries from organizations in 67 nations and territories. Stevie Award winners were determined by the average scores of more than 300 executives worldwide, who participated in the judging process through June and July.

Winners will be celebrated at the first live IBA awards ceremony since 2019, a gala banquet at London’s InterContinental London Park Lane Hotel on Saturday, October 15.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. They deliver multilingual, end-to-end, value-driven customer experience solutions for the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group. For more information, visit www.inspiro.com.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, the American Business Awards®, the International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Inspiro Wins Two Gold Globee® Awards

MANILA, Philippines – May 30 2022 – Outsourcing specialist Inspiro earned two Gold Globee® wins — for Operations Leadership of the Year and Customer Service and Success Executive Team of the Year—in the 9^th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards.

The Sales, Marketing, Customer Success, and Operations Awards are part of the world’s premier recognitions program, honoring industry-wide and peer achievements of individuals, teams, departments, organizations, products, and services. More than 50 judges from around the world, representing a wide spectrum of industry experts, determined the award-winners.

Rommel Regino, Inspiro’s Head of Global Operations and Sales, garnered the Operations Leadership of the Year nod for: contributing to the company’s growth in both existing and new markets, spearheading its rapid transition from brick-and-mortar to work-from-home operations, and instituting programs toward improving employee experience, digital transformation, and sustainability. As a board member of the Contact Center Association of the Philippines, he is also an influential BPO leader, championing greater inclusivity and equal representation for all industry players.

Inspiro’s Global Operations Team — Ricelle Matti, JP Meris, Stanley Dy, Aly Antonio, Suzanne Bascara, Phoebe Magsino-Erni, JC Deada, and Rommel Regino — was named the Customer Service and Success Executive Team of the Year, for outstanding work and leadership that helped propel the company’s growth, amid the challenging global business environment of the last two years. Through their exceptional care of clients, customers, and employees, Inspiro still managed to: increase client revenues, win new logos and achieve record growth in existing accounts, expand capabilities to new verticals, and reach 70% onsite operations by 3Q 2021.

Inspiro President and CEO Yuji Hamamoto expressed his hearty thanks to the Globee Awards for the recognition, as well as congratulations to the Global Operations Team, saying, “You truly exemplify Inspiro’s culture of excellence and malasakit. Your genuine care and concern — for all our employees, our clients, and their customers — have brought and will continue to bring rich rewards, not just for our company, but all the communities in which we operate and serve.”

About the Globee Awards

Globee Awards are conferred in nine programs and competitions: the American Best in Business Awards, Business Excellence Awards, CEO World Awards®, Cyber Security Global Excellence Awards®, Disruptor Company Awards, Golden Bridge Awards®, Information Technology World Awards®, Sales, Marketing, Customer Success, & Operations Awards, and Women World Awards®. Learn more about the Globee Awards at https://globeeawards.com

About Inspiro

Inspiro is the outsourcing specialist, with access to a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, a member of Japan’s Mitsui Group.

Inspiro Drives Philippine BPO Forward through Ambitious Partnership with Microsoft

Inspiro taps Microsoft Philippines to fast-track its digital transformation initiatives. Present during the MOU signing were key executives from both companies, namely: (L-R) Malou Talosig, BPO Lead for Microsoft Philippines; Elizabeth Pangan, Director, Enterprise Commercial Business at Microsoft Philippines; Ricelle Matti, Senior Vice President, Digital Solutions and Corporate Planning at Inspiro; May Dizon, Senior Vice President, Marketing and Corporate Communications at Inspiro; Peter Maquera, Chief Executive Officer at Microsoft Philippines; Yuji Hamamoto, President and Chief Executive Officer at Inspiro; Rey Segaya, Jr., Vice President, IT Service Management at Inspiro; Rommel Regino, Head of Global Operations and Sales at Inspiro; and Lorenzo Tañedo, Director, Small, Medium & Corporate Business at Microsoft Philippines.

Manila, Philippines, 24 May 2022. Inspiro, a leading Business Process Outsourcing (BPO) provider in the Philippines, recently partnered with Microsoft to create innovative solutions, transform employee and customer experience, and open new lines of business.

The Philippines makes up 10-15 % of the global BPO market, with a national workforce of approximately 1.3 million workers. This sector generates about 9% of the country’s annual GDP. As one of the country’s leading BPO players, Inspiro’s investments in digital transformation aim to elevate its services and establish its Philippine operations as a center of excellence for the industry.

“Our digital roadmap is driven by evolving client requirements, the changing technological landscape, and the need to stay ahead of the competition,” said Yuji Hamamoto, Inspiro’s president and chief executive officer. “We look to Microsoft for guidance and support to fast-track implementation of our roadmap, keeping our clients and our CX agents at the core of our digital transformation.”

Through this partnership, Inspiro will gain access to Microsoft’s industry-leading technology innovations, services, and expertise, transforming and co-developing solutions to improve customer engagement, employee empowerment, operational optimization, and product transformation – all part of Inspiro’s three-year digital transformation program.

*Peter Maquera and Yuji Hamamoto signing the MOU*

Inspiro has been operating in the Philippines for 20 years, with centers in Luzon and Visayas, powered by a workforce of over 14,000 people, delivering value-driven CX (customer experience) solutions to global brands and multinationals. Its initial efforts aim to deploy platform solutions that provide CX agents with greater flexibility, better internal collaboration, and improved performance.

“The BPO industry is a key economic driver for the Philippines, one that’s put our nation on the global stage, providing people and businesses all over the world with critical services and hundreds of thousands of Filipinos with jobs,” said Peter Maquera, chief executive officer of Microsoft Philippines. “As we look toward continued economic recovery in the post-pandemic world, digital transformation and innovation have become absolutely necessary. Every organization needs to adapt to the realities of tomorrow – a ‘tomorrow’ in which technology will play a key role. We are committed to bringing the full stack of our technology to empower Inspiro and every organization in the country to achieve their digital ambitions.”

The partnership will focus on four key areas of empowerment:

Improve average handling time and accelerate speed to market
Strengthen competitive positioning
Boost revenue growth and create new revenue streams
Raise employee productivity and engagement, and mitigate attrition

Microsoft will employ robotics process automation, data warehouse modernization, app modernization, and security to enable Inspiro’s desired outcomes.

At the onset of the COVID-19 pandemic, Inspiro quickly shifted its operating model to work-from-home, ensuring its people were healthy and safe. The company deployed Windows Virtual Desktop and utilized Microsoft Teams to enable a remote workforce of more than 3,000 agents to ensure business continuity and sustain operations.

Inspiro has access to a global network of 32,000 employees and operations across Asia, North America, Latin America, and Australia.

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About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

About Inspiro

Inspiro is the outsourcing specialist with access to network of 32,000 customer champions across 51 strategic locations. The company delivers multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro Wins Gold Stevie® in 2022 American Business Awards®

COEUR D’ALENE, Idaho, May 17, 2022 (GLOBE NEWSWIRE) — Outsourcing specialist Inspiro won the Gold Stevie^® as Customer Service Team of the Year in the 20^th Annual American Business Awards^®, from a field that encompassed nearly 4,000 nominations from organizations of all sizes and virtually every industry, in a wide range of categories.

“The profile of your company is outstanding,” said one of the judges, “and the… service you provide is amazing. Your statistics are positive. You deserve the award.” Said statistics include a three-year streak as I.T. Vendor of the Year (2019-2021) and consistent highest Customer Satisfaction (CSAT) scores supporting a key client’s newly-acquired business.

“This recognition is significant to us, as we celebrate 20 years of partnership with our client,” said Inspiro president and CEO Yuji Hamamoto. “It’s an honor to work with a partner that shares our same commitment to always strive for excellence and put people front and center. Over the years, we’ve supported each other and seen both companies learn and grow.” Today, Inspiro supports three of the client’s brands, with 2,000 full-time employees across the enterprise.

Nicknamed ‘the Stevies’ for the Greek word meaning ‘crowned,’ the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Monday, June 13.

Details about The American Business Awards and the list of 2022 Stevie winners are available at www.StevieAwards.com/ABA.

About Inspiro

Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.

Inspiro is owned by Relia, Inc., a member of Japan’s Mitsui Group.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries from organizations in more than 70 nations each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.