Service Delivery Down Under: How Inspiro Delivers CX Excellence in Australia

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Service Delivery Down Under: How Inspiro Delivers CX Excellence in Australia

Australia, a powerhouse consumer economy, provides expansive opportunities for enterprises, yet the country’s CX market could be challenging for businesses looking to outsource their customer service function. For one, employing frontline customer service representatives in Australia ranks among the highest service delivery costs in the world. Moreover, their inclination towards remote work has resulted in a tight overall labor market and a disconnected workforce. In response, many Australian firms are bringing their CX management offshore, and one of their top outsourcing destinations is the Philippines.

Inspiro, an outsourcing provider servicing the Australian market since 2011, has differentiated itself by offering a scalable English-speaking workforce through multiple contact centers globally, including nine in the Philippines. They combine vertical expertise with the right technologies and a sense of “genuine care and concern” for customers, known as malasakit in Filipino culture. Inspiro’s ability to ramp up agent counts quickly has earned them numerous Stevie® Awards for customer service excellence. What’s more, Inspiro’s relevant security certifications address the growing demand of Australian enterprises for regulatory compliance and data protection.

Inspiro Triumphs with Three Stevies at the2023 International Business Awards®

Manila, Philippines –  18 August 2023 – Inspiro, the global CX outsourcing leader, was recognized for its outstanding achievements in three categories at the 20th Annual International Business Awards®. Inspiro was awarded the prestigious Silver Stevie® for Customer Service Executive of the Year, Customer Service Team of the Year, and Best Business Technology Pivot.

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations. The 2023 IBAs received entries from organizations in 61 nations and territories.

Rommel Regino, Inspiro’s Chief Operations and Sales Officer, was named Customer Service Executive of the Year for his exemplary leadership in driving the company’s global operations and business development efforts. The judges lauded Rommel for his “well-rounded approach to digital transformation and agent empowerment”, as well as his “unwavering dedication to customer service improvement.”

Inspiro was also honored in the Best Customer Service Team of the Year category for its over 20 years of providing excellence and innovation to an anchor client. Judges were “inspired” by the team’s “dedication to continuously drive improvements and ensure they deliver nothing but the best to the partnership.”

Lastly, Inspiro was recognized in the Best Technology Pivot category for its digital transformation program designed to improve customer and agent experiences and drive operational efficiencies. Judges commended Inspiro’s “commitment to digital transformation” that resulted to “significant improvements in agent performance, client satisfaction, and cost reduction.”

Yuji Hamamoto, Inspiro’s President and CEO, is extremely proud of the team’s achievements. “At Inspiro, we consistently go above and beyond to prioritize the well-being of our employees, foster strong partnerships, enhance customer experiences, and embrace innovative technologies. We are honored and grateful for this recognition of our accomplishments.”

More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 230 executives worldwide who participated in the judging process in June and July.

“Nominations to the IBAs get better every year, and this year’s class of Stevie winners is the most impressive yet,” said Stevie Awards president Maggie Miller.

Winners will be celebrated during a gala banquet at the Cavalieri Waldorf Astoria Hotel, in Rome, Italy on Friday, 13 October.

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

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About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations within the Altius Link network, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Altius Link, Inspiro is the CX outsourcing leader, with decades of experience and decades-long client partnerships. We design and deliver customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

Contact:

Raymond Boholano
VP, Marketing and Corporate Communications
raymond.boholano@inspiro.com

Inspiro Wins Two Gold Globee® Awards

MANILA, PHILIPPINES – May 11, 2023 – CX outsourcing leader Inspiro earned two prestigious Gold Globee® wins in 2023’s 10th Annual Globee Awards. 

Renowned as the world’s leading business awards and ranking, the Globees® honor outstanding individuals, teams, and departments in sales, marketing, customer service, and operations. 

“We are honored to be once again recognized in the Customer Service and Success Executive Team of the Year category,” said Inspiro CEO and president Yuji Hamamoto. “This consecutive win revalidates our team’s commitment to providing the best CX for our client’s customers.” 

Having also triumphed in the Innovation in Contact Center category, Mr. Hamamoto added, “Our team has worked tirelessly to develop cutting-edge strategies that drive value even more, serving our employees, clients, and their customers better than ever. This award is a testament to our determination to keep pushing the envelope. We constantly innovate and improve.” 

Globee Awards president San Madan congratulated all the 2023 winners, saying, “Your hard work, dedication, and innovative strategies have set the standard for excellence in your field. You deserve this recognition for your outstanding achievements and contributions to your industry. We are inspired by your commitment to raising the bar and driving success.”

About the Globee Awards 
The Globee Awards present recognition in nine programs and competitions, including Globee® Awards for American Business, Globee® Business Awards, Globee® Awards for Cybersecurity, Globee® Disruptor Awards, Golden Bridge Awards®, Globee® Awards for Information Technology, Globee® Awards for Leadership, Globee® Awards for Sales, Marketing, Service, & Operations, and Globee® Awards for Women In Business. For more information on the Globee Awards, visit https://globeeawards.com.

About Inspiro
Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Relia, Inspiro is the outsourcing CX leader with decades of experience and decades-long client partnerships. The company designs and delivers customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

Top 3 Tech Trends for a Transformative Customer Experience

With High Impact on Clients, Customers and Agents

Customer experience management has evolved dramatically in recent years. Enterprise clients used to select third-party outsourcers because they offered to handle customer care more cheaply than the service could be done in-house. It was “your mess for less.”

In today’s market, customers expect more. If businesses continue operating as they once did, many face obsolescence. According to a recent survey of 4,410 CEOs around the world conducted by the professional services firm PwC, 40% said their “business will no longer be viable in ten years if it continues on its current course.”

Read More

CX LEADER INSPIRO WINS TWO STEVIE® AWARDS

MANILA, PHILIPPINES – 18 April 2023 – Customer experience (CX) specialist Inspiro earned a coveted Gold Stevie® Award for Innovation in Customer Service Management, Planning & Practice, and a Bronze Stevie® for Innovative Use of Technology in Customer Service.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 21 years.

Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in February and March.

According to one of the judges, “Inspiro’s two-decade partnership with their client is impressive, and their accomplishments, over the past two years alone, demonstrate their dedication to providing exceptional customer service… Inspiro’s commitment to talent management, training, and continuous learning makes them a valuable partner for the client’s customer lifecycle needs.”

“[The] essential components of the DX platform – Strategy, People, Technology, and Analytics – work together to enhance agent and customer experiences, as well as operational efficiencies,” another judge commented, citing the positive impact of Inspiro’s digital experience initiative.

“These awards are important markers as we adopt innovative technologies and processes in our contact center operations,” said Inspiro President and CEO Yuji Hamamoto. “I’m proud that our team continues to evolve and adapt to meet the ever-changing expectations of customers. By spearheading innovative programs, we stay ahead of the curve and provide exceptional value.”

More than 800 nominations from across the region were considered in this year’s 10th annual Asia-Pacific Stevie Awards, with winners to be celebrated at a virtual event on June 27. Details about the ceremony, awards, and winners are available at http://Asia.Stevieawards.com. 

About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations, we connect companies with customers any time, everywhere, just about effortlessly.

Owned by Relia, Inspiro is the outsourcing CX leader with decades of experience and decades-long client partnerships. The company designs and delivers customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors and partners of the 2023 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.

Inspiro Wins 2023 Gold Stevie® Award for Customer Service Management

MANILA, Philippines, March 14, 2023 — CX outsourcing leader Inspiro earned a coveted Gold Stevie Award® in 2023’s Customer Service Management Team of the Year category.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. 

“I couldn’t be prouder of our management team,” commented Inspiro President and CEO Yuji Hamamoto. “They’re among the most tenured in an industry where attrition is a constant challenge. So they can nurture passion and dedication in our global employees, enabling us to support our clients and their customers with exceptional service.”

More than 2,300 nominations—from organizations of all sizes and virtually every industry across 49 nations and territories—were considered in this 17th annual competition. Winners were determined by the average scores of more than 170 professionals worldwide.

“The nominations we received illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. 

“This award validates our resolve to prioritize people,” Hamamoto continued. “In today’s business, customer experience is a prime differentiator. We are honored to receive this testament to our culture of excellence and malasakit (genuine care and concern), a commitment we have upheld for decades. We continue to develop and deliver on behalf of our steadfast client-partners.”

Winners were announced during a gala event attended by more than 400 professionals worldwide at Caesars Palace in Las Vegas, Nevada, on Friday, March 3.

About Inspiro

Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX). Through 38,000 digital-native customer champions across 51 strategic locations within the Relia Group network, we connect companies with customers anytime, everywhere, just about effortlessly.

Owned by Relia — a Japan’s Mitsui Group member — Inspiro is the CX outsourcing leader, with decades of experience and decades-long client partnerships. We design and deliver customized, transformative digital CX, enabling established and disruptive brands to attain, retain, and sustain lasting customer bonds.

CX On Demand: Transforming CX Challenges into Opportunities by Getting Back to Basics

In this episode, special guest host Peter Ryan, Principal Analyst at Ryan Strategic Advisory, chats with Inspiro leaders—Rommel Regino, Global Head of Sales and Operations, Aly Antonio, Senior Vice President for Strategic Alliances and Synergy, Mark Belcher, Chief Solutions Architect, and Ricelle Matti, Senior Vice President for Operations—as they explore the many challenges that CX providers face in 2022 and how to transform them into opportunities.

Host: Peter Ryan, Principal Analyst at Ryan Strategic Advisory

Invitees: Rommel Regino, Global Head of Sales and Operations; Aly Antonio, Senior Vice President for Strategic Alliances and Synergy; Mark Belcher, Chief Solutions Architect; and Ricelle Matti, Senior Vice President for Operations