Case Study

Streamlining Purchase and Delivery Management

A leading global independent supplier to the automotive sector was looking for a partner, to support purchase and delivery management from the backend. Their main challenge was handling many different automobile products across multiple...

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Case Study

Shifting Gears to Rev Up Customer Satisfaction

A leading Japanese automobile manufacturer wanted to improve its overall call center experience, with the concept of ‘customer service beyond expectations, to deliver satisfaction and loyalty’.

From general inquiries and suggestions to...

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Case Study

Putting the Client—and their Customers—in the Driver’s Seat

A renowned German multinational manufacturer of luxury vehicles was struggling with each of their dealers taking their own individualized approach to lead generation. This made it difficult to perform a company-wide analysis on customer reaction...

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Case Study

Driving Smoother and Smarter

With automobile technology getting more sophisticated every year, drivers and passengers can really use concierge and technical support to ensure safe, comfortable usage of their advanced vehicles. 

A leading automobile...

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Case Study

Paving The Way for Improved Customer Experience

Customer service can make or break a company, especially in the much-changed competitive luxury automotive market. Today, there are so many high-end vehicle options that lagging in just one area encourages consumers to shop elsewhere.

...

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Case Study

Uninterrupted CX with Inspiro’s At-Home Solutions

Following consecutive announcements of state-wide and country lockdowns due to COVID-19, we have to immediately mobilize a work-at-home solution to minimize disruptions to client operations without compromising security.

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