Case Study

QA Increases Sales Chat Close Ratio

The client’s close rate for the sales chat channel has struggled to maintain a 10% rate, which is significantly below the target of 12%.

Through reviewing chat sessions and ongoing sales promotions, the Inspiro QA team uncovered the...

Read More >

Case Study

QA Drives Improvements in CSAT, Sales, and NPS

The client struggled with customer satisfaction and as a result experienced low Net Promoter Scores. Survey research indicated that 9 out of 10 customers said their issue was not resolved on the call (60% reported that issues...

Read More >

Case Study

Inspiro Reduces Average Handle Time for Voice Tech Support

Technical support calls traditionally have a longer Average Handle Time (AHT) than customer care calls. Issues take longer to explain, diagnose, and resolve. AHT on technical support calls for this client average 803 seconds, which exceeds the...

Read More >

Case Study

Inspiro Drives Sales Improvements for a Retailer

The retail business, especially in the floral and gift space, has many spikes in demand during holiday seasons such as Valentine’s Day, Mother’s Day, and Christmas. Demand can increase by tens of thousands of calls per day with line consists of...

Read More >
  •  

Help us help you.

Find out now how we can get you in on getting great!