QA Increases Sales Chat Close Ratio
The client’s close rate for the sales chat channel has struggled to maintain a 10% rate, which is significantly below the target of 12%.
Through reviewing chat sessions and ongoing sales promotions, the Inspiro QA team uncovered the...Read More >
QA Drives Improvements in CSAT, Sales, and NPS
The client struggled with customer satisfaction and as a result experienced low Net Promoter Scores. Survey research indicated that 9 out of 10 customers said their issue was not resolved on the call (60% reported that issues...Read More >
Inspiro Reduces Average Handle Time for Voice Tech Support
Technical support calls traditionally have a longer Average Handle Time (AHT) than customer care calls. Issues take longer to explain, diagnose, and resolve. AHT on technical support calls for this client average 803 seconds, which exceeds the...Read More >
Inspiro Drives Sales Improvements for a Retailer
The retail business, especially in the floral and gift space, has many spikes in demand during holiday seasons such as Valentine’s Day, Mother’s Day, and Christmas. Demand can increase by tens of thousands of calls per day with line consists of...Read More >
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