Case Study

Driving Smoother and Smarter

With automobile technology getting more sophisticated every year, drivers and passengers can really use concierge and technical support to ensure safe, comfortable usage of their advanced vehicles. 

A leading automobile...

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Case Study

Paving The Way for Improved Customer Experience

Customer service can make or break a company, especially in the much-changed competitive luxury automotive market. Today, there are so many high-end vehicle options that lagging in just one area encourages consumers to shop elsewhere.

...

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Case Study

Uninterrupted CX with Inspiro’s At-Home Solutions

Following consecutive announcements of state-wide and country lockdowns due to COVID-19, we have to immediately mobilize a work-at-home solution to minimize disruptions to client operations without compromising security.

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Case Study

Business is (Still) Blooming

With one of their busiest times of the year approaching, a leading United States-based floral and gourmet gift retailer needed to perform their usual Mother’s Day ramp-up — hiring and training, through outsourcing partners such as Inspiro, 1,600...

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Case Study

Upskilling Boosts CSAT and NPS, while Decreasing AHT for a Financial Services Company

The client was adding PayPal prepaid credit cards to its portfolio. The client’s in-house team developed a training agenda focused primarily on program features and the differences between PayPal Prepaid credit cards and standard credit card....

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Case Study

Regaining the Confidence in Calling an Airline Call Center

The client’s call center was using 300 full-time-equivalent employees to handle about 220,000 calls per week, and the client estimated that it needed twice as many staff to sufficiently handle the call volume. Average wait time for callers was 60...

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