Apart from the advantage of helping businesses achieve success, call centers have opened doors, job opportunities, and evident career growth to many Filipinos. It’s no surprise why there are call center employees everywhere you look! There are nearly a million call center workers in the country today. So, are you ready to take your career to the next level? We’re here to help you ace that job interview with this guide on how to answer the most common call center interview questions in The Philippines.
As with any other job, call center interviews require preparation. But don’t fret because we’re here to help! Here is a list of questions you can anticipate, along with a few tips and talking points to make a great impression.
The interviewer will likely start with questions to get to know you better. You may come across questions like “tell me about yourself” or “how would you describe yourself?” Take a few minutes to talk about your educational background and relevant experiences, if you have any. Jobs in call centers typically involve talking to customers all day, so emphasize your people skills and highlight your communication abilities.
As you move forward with the interview, you will be asked questions along the lines of “why do you want to work in a call center?” This career intention question will test how eager you are and show your interest in the position. If you already have experience with employment, explain that your people skills would be perfect for call center work. On the other hand, if you don’t have any working experience just yet, don’t worry! Just make sure to do your research beforehand. With this question, provide your knowledge of the call center work atmosphere and relate your skills to its application for the position. Mention anything from your expertise that is inclined to the job specifications.
You may be asked, “why do you want to work here?” or “what is your idea of a call center?” The question ought to know your background knowledge of the specific company which you should acquire through your research.
Another common question could be, “what are your strengths and weaknesses”? If you’re trying to score that call center job, your strengths should include the broad skill set that is specified under the job qualifications: patience, problem-solving, excellent communication skills, fast learning, and friendliness. Your weakness can be a way to emphasize your strengths. For instance, you can state that “I tend to overwork. Remember, don’t mention anything too negative that will throw off the interviewer!
To understand how you will be handling different — often tricky situations, the interviewer will most likely ask you competency questions like “how will you answer customer complaints?” or how do you handle stress and pressure?” These questions demonstrate your emotional intelligence. You must state your ability to conform and overcome tough work situations. The accuracy of your answer in these questions will give the interviewer an idea of your readiness towards the job.
Interviewers want to know your point of view towards your job, so be prepared to answer questions such as “what is your idea of customer service?” These questions are vital as they can also determine how you will perform in the job. Again, do your research, and remember to focus attention and stress on how customer service is going the extra mile to help customers and go above and beyond expectations.
Since you’ll likely be working with a team, you may be asked why teamwork is important in the call center industry. Give the interviewer an idea of your interpersonal attitude. Express that you value the importance of relationships and that teamwork could lead to success.
Lastly, “why should we hire you” is a typical call center interview question in The Philippines. There’s no better way of answering this than with being honest. Answer this by being specific to your role and how it can benefit the company. Mention your skills and expound your strengths with conviction!
Aside from knowing the common questions, here are some more tips to help you prepare better. You’ll bag that job in no time!
As mentioned above, research is vital. You can easily attain certain information about the employer from their website! Make sure to get a complete grasp of their mission, vision, and goals.
It’s best to choose clothes the day before you show up for the interview. You wouldn’t want to be late, would you? Read your interview details and see if they require a specific dress code for the meeting. If not, this isn’t a reason for you to go casual. Dress presentably! Choose clothes that will make you look professional and competent.
Being interviewed for a call center position would require you to showcase expertise similar to customer support such as problem-solving, outstanding service, stress management, multi-tasking, good listening and verbal communication, and logical thinking. So make sure to answer questions that are relevant to the role. Get to know your strengths, weaknesses, and behaviors to answer questions efficiently.
Times are changing nowadays, and employers are searching for innovative recruitment strategies. If you’ve been called for a virtual interview, you need to be aware of some tips to help you succeed. Firstly, do a test-run with your computer and your internet connection. Let yourself be comfortable with the video program you’ll be using and ensure that everything works properly and smoothly. Second, pick a spot that has excellent lighting and is not distracting. It should be in a space that is far away from the noise. Lastly, sit up and dress your best! Being interviewed at home isn’t an excuse to show up in your pajamas. Dress as you would in a typical interview.
If your goal is to be the best call center agent, carefully choosing a company is one of the keys to success. Want to take your career to new heights? You’ve come to the right place! There’s no way but up for you at Inspiro and here are the reasons why:
Inspiro has been redefining the customer experience for almost two decades now. Inspiro is one of the pioneers in call center management. Its parent company is Relia of Japan, a subsidiary of global conglomerate, Mitsui.
Known for its culture of malasakit and excellence, Inspiro surely values its workforce. At Inspiro, employees are nurtured, individual differences are appreciated, and the career path is defined.
As an equal opportunity employer, Inspiro values diversity, and inclusivity. Inspiro welcomes everyone regardless of age, gender, sexual orientation, race, religion, and abilities, so long as they embrace the company’s mission of providing the best experience to our clients.
With over 100 accolades over the last decade – from Best BPO Employer, Best BPO Company, Best Leadership Team, and more, Inspiro has set the benchmark for overall management practices.
Are you looking for a job in the call center industry? Look no further because this guide to answering the most common call center interview questions in the Philippines will give you a headstart. Take this list into consideration, and you’ll bag that job in no time!