With many companies transitioning to a hybrid training environment, CX leaders are constantly looking for new ways to reduce agent ramp-up time, from onboarding to that first live call. Training gaps, including access to real-time guidance, can result in overwhelmed agents whose performance may negatively impact customer satisfaction.
Simulate by Inspiro combines best-in-class learning technologies with our proven training methodologies. From onboarding to live operations, our hybrid training solution helps accelerate agent development allowing team leads and program managers overcome the challenges of a dispersed workforce, leading to better prepared agents and happier customers.
