Leadership

Our grounded expertise raises the bar.​

Executive Team

Yuji Hamamoto

President and Chief Executive Officer

Yuji Hamamoto

  • Contributes over 30 years of diversified, international management experience, from various businesses of giant conglomerate Mitsui & Co.
  • Held senior-level positions in sales & marketing, finance & investments, trading, project development & implementation, and operations management, in the ICT and electronics business sector
  • Has worked extensively across Asia, North America, South America, the Middle East, Eastern Europe, Russia, and CIS countries
  • Holds a BA in Political Science from Keio University, Tokyo, Japan

Rommel Regino

Chief Operations and Sales Officer

Rommel Regino

  • Drives our global sales and business development efforts
  • Manages delivery across 12 global operations
  • Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
  • Has over 15 years of experience in BPO and Manufacturing
  • Gold Globee awardee for Operations Leadership of the Year
  • Stevie Customer Service Executive of the Year
  • Was Head of Voice for the Hubs, ANZ Global Services
  • Was President and CEO of WNS GS Philippines
  • Sits on the Board of Directors of Inspiro Relia, Inc.
  • Holds a BS in Industrial Management Engineering from De La Salle University

Ryan Laureano

Chief Administrative Officer and General Counsel

Ryan Laureano

  • Responsible for our legal affairs, facilities administration, and travel desk
  • Has overseen management, development, and expansion of our global offices
  • Contributes over 15 years of legal experience related to the BPO sector
  • Was Country Counsel for companies engaged in offshoring and outsourcing
  • Named in The Legal 500 GC Powerlist of top corporate general counsels
  • Sits on the Board of Directors of Inspiro Relia, Inc.
  • Holds a Juris Doctor degree from Ateneo de Manila University

Takanori Asako

Chief Finance Officer

Takanori Asako

  • Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
  • Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
  • Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit.
  • Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan of Commerce degree from Waseda University, Tokyo, Japan

Marvin Victoriano

Chief People Officer

Marvin Victoriano

  • Heads all our HR and Quality programs across the Philippines, Australia, the United States, and Nicaragua
  • Contributes over 20 years of experience as an HR professional
  • Named in ETHRWorld South-East Asia’s HR Icons list of the 100 Most influential HR Leaders
  • Was Director of Human Resources for Transcom Worldwide, Philippines
  • Was Executive Director of Human Capital Delivery at TeleTech Philippines
  • Holds a BA (cum laude) in Journalism from the University of the Philippines, Diliman

Ricelle Matti

Chief Information and Corporate Planning Officer

Ricelle Matti

  • Leads Inspiro’s information technology, and corporate planning and strategy teams
  • Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
  • Extensive experience in operations, quality, and training
  • Lean Six Sigma certified practitioner
  • Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
  • Holds an AB Psychology degree from De La Salle University

May Dizon

Chief Communications and Marketing Officer

May Dizon

  • Heads Inspiro's global marketing and corporate communication functions
  • Contributes more than 25 years of expertise in strategic communications, across various sectors
  • Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
  • Responsible for our successful awards program, helping us win over 100 accolades
  • Led the Philippine branding campaign “The Heart of CX” for the Contact Center Association of the Philippines
  • Holds a BA (cum laude) in Mass Communications from Enverga University

Toshi Yamazaki

Chief Governance Officer

Toshi Yamazaki

  • Responsible for creating and implementing Corporate Governance measures, and strengthening compliance response windows
  • Spearheads Investor Relations
  • Contributes over 30 years of leadership experience in New Business Development, Operations, Finance, Accounting & Tax, Corporate Planning & Administration in different industries such as Telecommunications and BPO
  • Worked extensively in various countries in the Asia-Pacific, European, and Middle East regions
  • Holds a degree from Tokyo University of Foreign Studies

Aly Antonio

Senior Vice President, Global Sales and Customer Success

Aly Antonio

  • Drives Inspiro’s global business development and sales efforts; oversees teams in the US, Australia, and the Asia-Pacific region
  • Part of Inspiro’s pioneer batch of employees; 20-year tenure with the company
  • Extensive background in Business Development, Operations, and Quality
  • Previously responsible for the company’s Telco programs as Vice President for Operations
  • Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
  • Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
  • Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University

JP Meris

Senior Vice President, Operations

JP Meris

  • Oversees operations and client management for Inspiro’s anchor account
  • Leads a multi-awarded service delivery team from the United States and the Philippines
  • Gold Stevie® Award winner for Customer Service Management Team of the Year
  • Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
  • Contributes 20 years of experience in the contact center industry
  • Domain expert in media & entertainment, travel, and financial industries
  • Part of the core team that launched Telstra when they first outsourced to the Philippines
  • Holds a BS Psychology degree from Miriam College

Stanley Dy

Senior Vice President, Operations

Stanley Dy

  • Responsible for service delivery of various international accounts for Inspiro
  • Manages a global team from the United States, Nicaragua, Romania, and the Philippines
  • Brings over 20-years of experience from global BPO companies
  • Led teams to win various awards and citations from clients; Stevie® Award winner for Customer Service
  • Spearheads Inspiro’s new Business Analytics Solutions offering
  • Holds an MBA from the Ateneo School of Business

Global Operations

Mark Upmeyer

Vice President , US Operations

Alejandra Medina Cordua

Site Director, Nicaragua Operations

Suzanne Bascara

Associate Vice President, Service Delivery - Dumaguete

Cherry Perez-Flores

Associate Vice President, Operations, Iloilo

Business Development and Solutions Strategy

Mark Belcher

Chief Customer Success Architect

Eric Petersen

Vice President, Global Sales

Valerie Favila

Vice President, Global Sales

Vibhav Sharma

Vice President and Country Head, Inspiro Australia and NZ

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

 

Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

 

Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

 

Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila, Philippines

 

ADB Tower

GF ADB Tower, 6 ADB Avenue
Ortigas Center, Pasig City 1550
Metro Manila, Philippines

 

 

Wynsum Corporate Plaza

10F Wynsum Corporate Plaza
22 Emerald Avenue
Ortigas Center, Pasig City 1605
Metro Manila, Philippines

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila, Philippines

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila, Philippines

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila, Philippines

MANDALUYONG CITY

Domingo Guevara (Libertad)

418 Domingo Guevara corner Arayat Streets
Mandaluyong City 1550
Metro Manila, Philippines

ILOILO CITY

Molo

2F Iloilo Supermart Building
San Jose corner Avanceña Streets
Molo, Iloilo City 5000
Philippines

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200
Philippines

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

Nicaragua

MANAGUA

Managua

Centro Financiero Invercasa Torre 2
4to Piso, Managua, Nicaragua

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall
200 W Hanley Avenue
Coeur d’Alene, ID 83815

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